Our Guarantee & Warranty - Emberly Chimney Cleaners Littleton

The Emberly Chimney Cleaners Littleton Guarantee

We stand behind every chimney we touch in Littleton. Since 2009, we’ve inspected and cleaned more than 38,000 chimneys, and each one left with a written price agreed before we started, a documented photo record of what we found, and our word that we’d make it right if anything wasn’t done right. That word became the 365-Day Done Right Promise, stamped on every job under the Haven Standard. For Littleton homeowners in neighborhoods like Columbine Valley, Ken Caryl, and Historic Downtown, this means no surprises, no hidden charges, and no arguing if something needs fixing. We show you what the camera found, we tell you what it’ll take, and we put both in writing before anyone picks up a tool.

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What’s Covered

• Workmanship on every repair and installation. If a chimney cap we installed leaks, a liner we fitted fails, or mortar we repointed cracks within 365 days, we come back and make it right at no charge. Clause 1 of the Haven Standard requires the written scope and written warranty before work starts, so you know exactly what “done right” looks like before we begin.
• Parts and materials from name-brand suppliers. We source flue liners from DuraFlex and Olympia Chimney, crown repair materials from HeatShield, caps and dampers from Gelco and Famco, and specialty fittings from Copperfield, all procured through Haven’s buying network to keep customer prices honest. If a manufacturer defect slips through, we handle the exchange. You don’t chase warranties with suppliers you’ve never heard of.
• Job-site cleanup, guaranteed. Chimney work in Littleton homes, especially in older neighborhoods like Littleton Boulevard or along the South Platte, can mean soot, masonry dust, and debris. We leave your home as clean as we found it. If we missed a spot, you call us and we return to finish the cleanup.
• On-time arrival with a named technician. Clause 2 of the Haven Standard, “Arrive on schedule,” means you get a text when your tech is on the way, a uniformed crew member with a background check, and a real name to ask for if you need us again. If we’re running behind in Littleton traffic on Santa Fe Drive or Broadway, we call you first.
• Honest pricing with no post-work invoices. The price we write before work starts is the price you pay. Haven Standard Clause 1, H.A.V.E.N. “Have it in writing,” exists because we watched too many homeowners get hit with bills after the truck was already in the driveway. We don’t do that. Ever.
• Free Second Opinion on any competitor’s written estimate. Bring us another company’s quote for chimney repair, liner replacement, or rebuild work in Littleton. We’ll review it against what our camera inspection shows and tell you straight if the scope and price line up with what your chimney actually needs.
• Documented photo record on every visit. Clause 4 of the Haven Standard requires a photo record on every job, included as standard, not sold as an upgrade. You walk away with images of your flue liner condition, crown integrity, creosote buildup class, and any cracks or spalling we found. This archive practice has run continuously since 2009.

Our Satisfaction Promise

If you’re not satisfied, we’re not finished. Here’s how the 365-Day Done Right Promise works in practice.

Call us. A live person answers, 24 hours a day, 7 days a week. No voicemail maze, no “leave a message and we’ll get back to you.” You describe what isn’t right, and we schedule a return visit, usually within 48 hours for Littleton addresses. The same technician who did the original work, or their direct supervisor, arrives with your file, your photos, and your written scope. We re-inspect, identify where we missed the mark, and fix it. No charge for the callback, no charge for the correction, no argument about whose fault it was.

This isn’t a money-back guarantee because most homeowners don’t want their money back. They want their chimney safe before the next burn season hits the Denver metro. They want the draft pulling right when the temperature drops below 20 degrees on a January night in Littleton. They want to know the Class III creosote, that glazed, hardened tar deposit we showed them in the photos, isn’t going to ignite. So we come back and we do it properly. If we truly can’t make it right, we’ll discuss a fair resolution, but in 38,000 jobs, that’s been rare.

Corrine Halstead, Owner, reviews every escalation personally. If your callback hasn’t been resolved to standard within one visit, it lands on her desk with the photo record attached.

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After

Licensed & Insured Backing

The 365-Day Done Right Promise is only as solid as the company behind it. We’re licensed and insured, with license information displayed on every page we publish and available on request before any work begins. That paperwork matters because chimney work in Littleton involves real hazards: carbon monoxide from blocked flues, chimney fires from creosote buildup, structural collapse from deteriorated masonry in our freeze-thaw climate. Insurance protects your home if the unexpected happens. Licensing means we’ve met Colorado’s requirements for competency in this trade, and that there’s a regulatory body you can turn to if standards slip.

Our technicians are background-checked and uniformed, with license numbers tied to their work. When we assign a named tech to your Littleton home, that name goes in your file with the photo record. Accountability isn’t a slogan; it’s a traceable chain from the person on your roof back to Corrine Halstead, Owner, and the Haven Standard we’ve operated under since 2009.

We’ve outlasted a lot of fly-by-night chimney sweeps in the Denver south metro. The ones with no physical address, no insurance certificate, no photo record of what they supposedly found. When they disappear, their “guarantee” disappears with them. Our guarantee is backed by 16 years of documented jobs in Littleton and surrounding communities, a live phone that always answers, and a real person who owns the outcome.

Frequently Asked Questions